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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 28, 2008, 10:35 pm
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Hi,

Your problem seems to be unusual.

Have you ever try to install a fresh VM ?
Or post this question in SCVMM forum?

Pravin
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 23, 2008, 5:12 am
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Pravin Mestry said:

Hi,

I am a bit confuse.

If you have them installed already, why did you install the Integration Services again.


Pravin



They never installed properly.  With my earlier attempts, SCVMM must have installed them to a point but not fully.  I have still not been successful in getting them installed completely on either Vista or 2008 Server.
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 22, 2008, 8:28 pm
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Hi,

I am a bit confuse.

If you have them installed already, why did you install the Integration Services again.


Pravin



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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 21, 2008, 7:39 pm
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Ok...

I did a completely fresh install of Vista outside of SCVMM.  (Had an issue with the network adapter but added one as a Legacy Adapter and it worked).  When I try to setup Integration Services (via "Insert Integration Services setup disk") , it does not say that I have them installed already, starts to install, but then throws this error and automatically cancels the install:

An error has occurred: One of the update processes returned error code 1.

I'm not seeing anything in the logs that correlate to that error either.

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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 21, 2008, 5:34 pm
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Look for Hyper-V Guest Components in Programs. If you don't see it, then it didn't properly install.
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 21, 2008, 4:54 pm
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How do you uninstall it?  I see the services it's running, but it's not in Programs or Windows Features.

Thanks for all the help so far by the way :)
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 21, 2008, 4:47 pm
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That's what I thought, I've seen this before.

Uninstall it, force HAL detection again, reinstall it. Once I went through two or three rounds like this before succeeding.
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 21, 2008, 4:24 pm
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ok, here's some more strangeness...

I mounted the vmguest.iso disk and tried to run it from the VM.  It started and told me I already had Virtual Guest Services installed would I like to repair?  I selected repair and it seemed to succeed.  Yet mouse clicks still pop up "The mouse is unavailable ... when virtual guest services are not installed in the guest OS"...

(all using the Server 2008 VM)
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 21, 2008, 4:19 pm
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Is there any chance Integration Services partially installed before throwing the exception? Go to Programs and Features and see if it appears. If it does, try to uninstall it before attempting to install it again. I'm suggesting you do this completely within the child and Hyper-V. Because you are having unusual problems, I'd do everything from within the child or the Hyper-V manager to remove the variable of using SCVMM.

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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 21, 2008, 3:56 pm
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no dice :(

Still the same timeout issue.  It gets to "1.2 - Install VM components", sits there for about 10 minutes, then throws the error/warning.  Strange how I was able to get Server 2003 and XP installed without a hitch and it's Vista and Server 2008 giving me trouble.
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 21, 2008, 12:47 pm
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Okay, I misunderstood part of your request.

Assumng your Hyper-V server is fully patched, do this:

1. start msconfig
2. go to the Boot tab
3. Click the Advanced options button.
4. Check the Detect HAL checkbox.
5. Click OK.
6. Click OK.
7. Reboot the vm.
8. Install Integration Services.

After installing Integration Services, make your templates.
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 21, 2008, 5:25 am
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I built the machines from scratch, so I know integration services are not there yet.  Plus, I get the warning every time I click inside the VM with my mouse saying that Virtual Guest Services needs to be installed.

Forget the fact that I am trying to built these into templates.  I just need to get Integration Services installed on them.
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 20, 2008, 9:24 pm
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This is from the Virtual Machine Manager 2008 Help file:

Install Virtual Guest Services

Installs Virtual Guest Services such as Integration Components (Hyper-V) or Virtual Machine Additions (Virtual Server) on the virtual machine.


and also:

  • Virtual hard disk. You can use a generalized virtual hard disk from the library or create a virtual hard disk from an existing virtual machine. ... To simplify the generalization process, include Virtualization Guest Services (such as Virtual Machine Additions or Integration Components) in your template. ...


    • You installed Integration Services into the virtual machines before making them into templates. Virtual Guest Services are Integration Components, which is another name for Integration Services. Your install failed because they're already there.
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    Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

    December 20, 2008, 3:37 pm
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    Error (13222) is what seems to come out of the stack trace on the failed job.  Another part of the failure is a warning:

    Warning (13210)
    Timeout occurred while waiting for VM integration services to be installed on virtual machine

    These are both machines started from a blank VHD.

    The 2 successful templates were initially created the same, from a blank VHD and I had no issues installing Integration services on them before I converted them to templates.

    I am using SCVMM 2008 (v2.0.3444.0).

    Edit: The event log on the guests doesn't give me much and the errors here are the ones I'm getting from the host.

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    Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

    December 20, 2008, 2:58 pm
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    Do the logs provide any additional information?

    I haven't seen this error, but I have experienced problem installing Integration Services (that is ultimately what you are trying to install) at one time or another in every operating system you mentioned. Tell us more about your template virtual machines. Did you install Integration Services in them? If you didn't, can you succeed at this task? I ask because I'm trying to tell if attention should be paid to the virtual machines or to SCVMM. Are you using SCVMM 2008?
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    Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

    December 20, 2008, 1:44 pm
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    I am creating templates for different windows environments and have been successful with 2k3 server and XP.  Server 2k8 and Vista are both throwing the same error when I try to install Virtual Guest Services from SCVMM:

    Error (13222)
    An internal error occurred while Virtual Guest Services were being installed on virtual machine

    Both are x64 releases.  Vista is "with SP1".  Both VMs are up-to-date with windows update and operational.

    Any help would be appreciated, I've been scouring the web for hours.

    -joe
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    Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

    September 9, 2011, 2:43 pm
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    If you are having issues where the VM has the intergration tools "installed" but won't actually detect a network port or give you mouse capture and when you re install them from the disc it tells you there is a previous installation and it will unpgrade/reapair, do the follwing:

     

    Open server manager.

    Select Device Manager.

    Uninstall the Virtual Machine Bus device under System Devices. It might show up with a yellow exclamation point.

    Run a hardware scan.

    Everything should install now.

     

    Good luck.

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    Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

    February 2, 2010, 9:31 am
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    I have a similar situation on Server 2008 R2 with Hyper-V. I have used Disk2VHD to convert a server 2003 R2 SP2 box to a VM. I can get the integration services installed (it shows under add/remove programs) but the mouse capture, network card and display drivers are not working. Im going nuts. I have tried to look for the HAL option in msconfig mentioned earlier in the thread but it is not present. I have managed to uninstall and reinstall the integration services with the same infuriating result. I am also hidered by a tiny window in which to work and no mouse. Any ideas for this one please? Thanks Colin.
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    Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

    November 3, 2009, 2:35 am
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    Guys,

    During my VMs installations I noticed that Windows 2008 R2 already have the integratons services support nativelly. VMM also detects it and shows as already having it.

    Hope this helps.
    Tiago Lock
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    Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

    June 29, 2009, 2:12 am
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    This is because the Windows Server 2008 hosting Hyper-V does not have the Service Pack 2 installed.

    Install Service Pack 2 on the 2008 Machine and it will work
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