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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

September 9, 2011, 2:43 pm
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If you are having issues where the VM has the intergration tools "installed" but won't actually detect a network port or give you mouse capture and when you re install them from the disc it tells you there is a previous installation and it will unpgrade/reapair, do the follwing:

 

Open server manager.

Select Device Manager.

Uninstall the Virtual Machine Bus device under System Devices. It might show up with a yellow exclamation point.

Run a hardware scan.

Everything should install now.

 

Good luck.

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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

February 2, 2010, 9:31 am
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I have a similar situation on Server 2008 R2 with Hyper-V. I have used Disk2VHD to convert a server 2003 R2 SP2 box to a VM. I can get the integration services installed (it shows under add/remove programs) but the mouse capture, network card and display drivers are not working. Im going nuts. I have tried to look for the HAL option in msconfig mentioned earlier in the thread but it is not present. I have managed to uninstall and reinstall the integration services with the same infuriating result. I am also hidered by a tiny window in which to work and no mouse. Any ideas for this one please? Thanks Colin.
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

November 3, 2009, 2:35 am
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Guys,

During my VMs installations I noticed that Windows 2008 R2 already have the integratons services support nativelly. VMM also detects it and shows as already having it.

Hope this helps.
Tiago Lock
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

June 29, 2009, 2:12 am
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This is because the Windows Server 2008 hosting Hyper-V does not have the Service Pack 2 installed.

Install Service Pack 2 on the 2008 Machine and it will work
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

April 15, 2009, 11:07 am
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Has anyone gotten around this?

I have a DC VM which was from 2005 virtual server.. it is struggling to install the hyperv integ. services..

I get two unknown devices on startup, i've tried everything in this thread including the hal thing..

if i try to manually run setup i get:

an error has occurred:  One of the update processes returned error code 1

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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

February 5, 2009, 3:54 am
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I experienced the same problem with failed installation of Virtual Guest Services i SCVMM when migrating a Win Srv 2008 Std x86 from Virtual Server to Hyper-V. In Hyper-V Manager The Integration Services "Successfully installed", but problem with mouse pointer activation and missing network interface told me something else.
 
John Paul Cook said:

Okay, I misunderstood part of your request.

Assumng your Hyper-V server is fully patched, do this:

1. start msconfig
2. go to the Boot tab
3. Click the Advanced options button.
4. Check the Detect HAL checkbox.
5. Click OK.
6. Click OK.
7. Reboot the vm.
8. Install Integration Services.

After installing Integration Services, make your templates.

This solved my case, but interestingly I didn't have to reinstall Integration Services. After reboot the mouse device and network interface was detected and installed automatically.
John Paul Cook said:

Look for Hyper-V Guest Components in Programs. If you don't see it, then it didn't properly install.

And the Hyper-V Guest Components never showed up in Programs...


GJC
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

January 24, 2009, 6:01 am
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Hi All,

Was getting the same issues. I found that the Integration Services were not under 'Programs' in Vista, but under 'Updates'. I had tried to install them too early in the process, and these failed. I have now removed this from Programs, reinstalled, and it works fine.

It would seem that the best method to go through is:

Setup VM with a Legacy Network Adapter.

Install Vista

Download ALL patches

Install Integration Services

You're now away and running...

Best of luck...

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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

January 8, 2009, 9:47 pm
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Hi,

Seems you encountered the problem related to SCVMM.

You may  get the most qualified pool of respondents  in the SCVMM forum.

Pravin

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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

January 3, 2009, 12:48 pm
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I am stuck with the same informative message;
"An error has occurred: One of the update processes returned error code 1."

w2008x64 fully patched on dell server

I added fresh msdn retail vista x64 w/SP1,
insert integration services vdisk, run setup and get the error.

The last few entries in vmguestsetup.log are;
AddKmdfToServiceGroupList
AddGroupOrderConfigurationKey
Command Line: "C:\Windows\system32\wusa.exe" D:\support\amd64\Windows6.0-KB950214-x64.msu /quiet /norestart
WUSA exit code = 0x00000001
Detected worker thread exit
Worker thread error code = 20000006

executing the above command line manually (without quiet switch) reveals a message "this update does not apply to your system"
and that is as far as I can get.
Integration Services remains uninstalled.

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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

January 2, 2009, 4:47 pm
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My issues are still unresolved.. I've followed any and all advice I have found on the web with no luck.  My latest finding is an error in the Vista logs stating that my machine does not support mouse input...  It seems as though all guest services install correctly except for mouse support.  I haven't been able to spend much time chasing this, but have poked at it a little here and there.
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 29, 2008, 9:14 am
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That's very interesting. When I've had trouble installing Integration Services, I've always set the virtual DVD drive to no media before finally getting Integration Services to install successfully. I'm interested in seeing feedback from others to help determine if this the unheralded magic.
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 29, 2008, 8:53 am
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Hello everybody, i may be wrong, but i solved a similar problem after reading this "incorrect" post on another forum:

http://social.technet.microsoft.com/Forums/en-US/exchangesvrmonitoring/thread/240cc5ae-339c-49cc-94bd-df789c34e917/

I also obtained an Error 13233 installing Virtual Guest Services in VMM 2008, and what i did is to set the virtual CD/DVD drive to "No media" and finally could install everything without any problems.

Hope this can help anybody with similar problems.

Kind regards.
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 28, 2008, 10:35 pm
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Hi,

Your problem seems to be unusual.

Have you ever try to install a fresh VM ?
Or post this question in SCVMM forum?

Pravin
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 23, 2008, 5:12 am
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Pravin Mestry said:

Hi,

I am a bit confuse.

If you have them installed already, why did you install the Integration Services again.


Pravin



They never installed properly.  With my earlier attempts, SCVMM must have installed them to a point but not fully.  I have still not been successful in getting them installed completely on either Vista or 2008 Server.
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 22, 2008, 8:28 pm
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Hi,

I am a bit confuse.

If you have them installed already, why did you install the Integration Services again.


Pravin



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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 21, 2008, 7:39 pm
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Ok...

I did a completely fresh install of Vista outside of SCVMM.  (Had an issue with the network adapter but added one as a Legacy Adapter and it worked).  When I try to setup Integration Services (via "Insert Integration Services setup disk") , it does not say that I have them installed already, starts to install, but then throws this error and automatically cancels the install:

An error has occurred: One of the update processes returned error code 1.

I'm not seeing anything in the logs that correlate to that error either.

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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 21, 2008, 5:34 pm
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Look for Hyper-V Guest Components in Programs. If you don't see it, then it didn't properly install.
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 21, 2008, 4:54 pm
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How do you uninstall it?  I see the services it's running, but it's not in Programs or Windows Features.

Thanks for all the help so far by the way :)
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 21, 2008, 4:47 pm
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That's what I thought, I've seen this before.

Uninstall it, force HAL detection again, reinstall it. Once I went through two or three rounds like this before succeeding.
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Problems Installing Virtual Guest Services on Server 2k8 and Vista VMs

December 21, 2008, 4:24 pm
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ok, here's some more strangeness...

I mounted the vmguest.iso disk and tried to run it from the VM.  It started and told me I already had Virtual Guest Services installed would I like to repair?  I selected repair and it seemed to succeed.  Yet mouse clicks still pop up "The mouse is unavailable ... when virtual guest services are not installed in the guest OS"...

(all using the Server 2008 VM)
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